Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at blackforgecarbonllc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at blackforgecarbonllc@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns & Exchanges

All sales are final. We do not accept returns or exchanges unless an item arrives damaged or defective.

If there is an issue with your order, you must notify us within 48 hours of delivery and provide:

  • Clear photos of the item and packaging

  • Your order number

This allows us to properly assess and resolve the issue as quickly as possible.

Our carbon fiber parts are sourced from trusted manufacturers and undergo strict quality inspections before shipping. Because dry carbon fiber is a handcrafted material, minor variations in weave pattern or finish may occur. These slight differences are normal and not considered defects.

If you are dissatisfied with the quality of your item, please contact us with details and photos. Refund eligibility will be evaluated on a case-by-case basis.

How to Start a Return

To initiate a return, please contact us at:

blackforgecarbon@gmail.com

If your return request is approved, we will provide:

  • A return shipping label

  • Instructions on how and where to send your item

Returns must be sent to:

76 Mill Lane
Huntington, NY 11743

Items sent back without prior approval will not be accepted.

LIMITED WARRANTY

We offer a 30-day limited warranty covering manufacturing defects only.

This warranty does not cover:

  • Normal wear and tear

  • Improper installation

  • Misuse or modification

  • Damage caused during installation

  • Exposure to extreme conditions

All warranty claims must include proof of purchase and clear photos showing the issue.

CANCELLATIONS

Orders may be canceled before they are shipped. Once an order has shipped, it cannot be canceled.

DAMAGES & ISSUES

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us right away so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

We do not accept returns on:

  • Custom or special-order products

  • Personalized items

  • Gift cards

If you are unsure whether your item qualifies, please contact us before purchasing.

EXCHANGES

The fastest way to exchange an item is to:

  1. Request and complete an approved return

  2. Place a new order for the desired item

If you prefer to arrange a direct exchange without reordering, contact us and we will do our best to accommodate you. Our goal is to ensure you get exactly what you need to complete your build.

FITMENT RESPONSIBILITY

Please verify vehicle fitment before placing your order. Compatible vehicle information is listed in each product description. Customers are responsible for confirming proper fitment prior to purchase.

INSTALLATION DISCLAIMER

Professional installation is strongly recommended. BlackForgeCarbon is not liable for any damage resulting from improper installation, handling, or modification of parts.

REFUNDS

Once we receive and inspect your approved return, we will notify you of the refund status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time is typically within 10 business days

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

blackforgecarbonllc@gmail.com